How does this website deal with payment?

We take payment exclusively through PayPal. Once you have checked-out your order on this website, you will be forwarded to a secure PayPal page to finish the transaction. We do not store or have access to credit/debit card details.

When will I receive my order?

We will always send tickets out in time for the show provided the order is placed three working days prior to the event. If there is an exception, we’ll contact you promptly! Other products are dispatched within 2 working days of placing the order.

Unusual shipping cost?

In the case of large or unusual orders, should you have any queries about the shipping cost calculated, please don’t hesitate to contact us by emailing info@thelastcarnival.co.uk.

What if I’m unhappy with an item?

We’re always open to answering any questions you may have about our products before you place an order, but in the unlikely event that you are not completely satisfied with your purchase, after it has been delivered to you, please contact us as soon as possible by emailing info@thelastcarnival.co.uk.

Do I have to pay shipping for all ticket purchases?

In the case of ticket purchases, our standard shipping includes a booking fee. In some cases, such as with Club Upgrades, a physical ticket may not be sent, but a standard shipping fee still applies for the handling and administration of a ticket order.

PRIVACY POLICY for www.lastcarnival.staging.wpengine.com
We are committed to safeguarding and preserving the privacy of our visitors.
This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit this website.

Information We Collect
In running and maintaining this website we may collect and process the following data about you:
i. Information about your use of this website including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
ii. Information provided voluntarily by you. For example, when you register for information or make a purchase.
iii. Information that you provide when you communicate with us by any means.

Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving this website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
i. To provide information to you that you request from us relating to our products or services.
ii. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
iii. To inform you of any changes to this website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Storing Your Personal Data
By providing your personal data to us, you agree to the transfer, storage and processing of that data. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated/stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.
Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
i. In the event that we sell any or all of our business to the buyer.
ii. Where we are legally required by law to disclose your personal information.
iii. To further fraud protection and reduce the risk of fraud.

Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy.

Use of Content
All material on the Site, including, but not limited to, text, data, graphics, logos, button icons, images, audio clips, video clips, links, digital downloads, data compilations, and software is owned, controlled by, or licensed to The Last Carnival and is protected by copyright, trademark, and other intellectual property rights. Material on the Site is made available solely for your personal, non-commercial use and may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of The Last Carnival in each instance. You may download material intentionally made available for downloading from the Site for your personal, non-commercial use only, provided that you keep intact any and all copyright and other proprietary notices that may appear on such materials.

Disclaimer
The site is made available to you on an “as is”, “with all faults” and “as available” basis. Your use of the site is at your own discretion and risk. The Last Carnival makes no claims or promises about the quality, accuracy, or reliability of the site, its safety or security, or the site content. Accordingly, The Last Carnival is not liable to you for any loss or damage that might arise from your use of the site.
The Last Carnival expressly disclaims all warranties, whether express or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You assume total responsibility and risk for your use of the site.
The Last Carnival are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising out of or relating in any way to the site or any third party site. Your sole and exclusive right and remedy in case of dissatisfaction with the site, related services and/or any third party site shall be your termination and discontinuation of access to, or use of the site.

Making Purchases on www.lastcarnival.staging.wpengine.com
Ordering
Whilst all efforts are made to ensure accuracy of description, availability and pricing there may be occasions where errors arise. Should such a situation occur The Last Carnival cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns
The Last Carnival returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us before sending any item back.

Exchange
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging.
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. The Last Carnival will not be held responsible for items lost or damaged in transit.
All shipping back to The Last Carnival is paid for by the customer. We are unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
If you are returning items for exchange please be aware that a second charge may apply.